Our services are fully digital and tailored to each individual client and their pet. This includes personalized consultations, expert recommendations, checklists, and guides, all of which require time, research, and professional expertise. Because of the custom nature of these services, completed orders are not eligible for refunds.
We understand that situations may change. If your order has not yet been processed or delivered, you may request a refund within 24 hours of purchase. After this period, or once work on your order has begun, refunds are no longer possible.
In the case of dissatisfaction with the service provided, we are always open to feedback. If you believe the final result does not meet the expectations described at the time of purchase, we encourage you to reach out within 5 days of delivery. While we do not guarantee refunds in such cases, we are committed to reviewing your situation and, when appropriate, offering a revision or alternative solution.
Please note that missed or forgotten live consultations cannot be refunded or rescheduled unless cancellation is made at least 24 hours in advance.
This policy is in place to protect the time and effort that goes into each personalized service, while also ensuring fairness and clarity for all clients. We appreciate your understanding and your trust in our work.